Often times customers believe their TV or remote is defective when the problem is something else. Please try the following:
1) Make sure you have inserted brand new batteries into your remote control, reusing old batteries will sometimes fail to properly power your remote. Also, sometimes new batteries
are dead before they are even used, so try at least one other pair.
2) Make sure the batteries are inserted in the correct direction.
6) If you need instructions on how to work your remote or TV, most have owner's manuals online. They can be found by searching your TV model # (which can usually be found on the back of your TV) followed by "Owner's Manual".
For example if you have a Vizio m502ib1 TV and needed instructions on that TV or the remote that goes with it, you would search "m502ib1 Owner's Manual".
If you are still having technical difficulties, please fill out the form below and a support technician will research your problem and reach out to you via email as soon as possible. Please hold off on additional calls or emails about the same issue during this time period.